Who we are
Our website address is: www.brookiebuild.com and we are a building company based in Brookfield, Australia.
What personal data we collect and why we collect it
In general, we collect data so that we can learn more about you and provide the best quality of service. We also gather statistics on website interaction to understand how to better market ourselves and put our company and services top of mind of local prospective clients (p.s your referral to a friend if you loved our services is always appreciated!). The below outlines all of the ways we possibly collect data (or may in the future on this website if a feature isn’t available yet) and what we use it for.
By using our website you choose to understand that you have accepted our privacy policy and the way we handle your personal data. Please just give us a phone call if you don’t want to use the website for some reason, we’re here to help.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, (for example a part of the contact form) you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
At the contact form, we collect only the data relevant to be able to followup and contact you for a job. This may include; name, phone, email, and any location information that you enter into the message field.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to understand how web traffic comes to our site and how our website is used.
Who we share your data with
We use tools including Google Analytics and Google marketing services to help promote our business. When using new 3rd party tools on our website we’ll be sure to list them here.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Anonymized data collected by Google with website cookies may be held longer.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
You may submit this to us by the email contact form or via a phone call and we’ll note it down. This goes directly to Sam at Brookie Build and he’ll simply use this only for getting in touch with you and running your job. If we don’t know where your house or commercial property is for the job, its 100% likely we will not be able to help you on the project haha.
Additional information
How we protect your data
We keep our website secure and use 2FA on our services to protect your data.
What data breach procedures we have in place
If for some reason there is a data breach we’ll reach out to anyone impacted with a phone call.
What third parties we receive data from
We do not receive information from third parties at this time. We would always love referrals though!
What automated decision making and/or profiling we do with user data
None at this time. In general we may use any analytics information to help understand how we can improve our website, service offerings etc.
Making a complaint
You can do so by visiting our contacts page and filling out the form so that its logged in writing. We’re happy to hear what you have to say and will always work hard to ensure you’re a happy customer. Please send us an email or make a phone call before deciding to leave a bad google review online. Your feedback is valued and we’ll take action to ensure you’re satisfied with a great result.